The Evolving Role of AI in Business Process Outsourcing
[IT News Africa - Africa] - 27/11/2025
Little more than a year ago, AI was widely heralded as the absolute game-changer of business process outsourcing (BPO)—and as a potential wrecking ball for employment in the industry. AI was viewed as a universal solution poised to revolutionize every facet of our industry, but this was balanced (…)
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