5 CX Trends Businesses can’t Afford to Ignore in 2026

[IT News Africa - Africa] - 20/01/2026

Customers know what they want and deserve from their experiences when interacting with organisations. They are also the first to know when the bar is raised in CX. The CX trends that will shape the industry in 2026 are also the ones that customers will be building expectations on. For (…)

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